All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
During holidays and times of high demand (launch days) your order may take longer to process than usual.
Shipping charges for your order will be calculated and displayed at checkout.
We currently only offer international shipping to Canada.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
What if I have a problem with my order?
If your order is marked as delivered, but has not been received, you will need to contact your local post office and file a missing mail claim. Magic Melt Co is not held responsible for missing or lost mail.
*Please check your shipping information before placing an order. If you notice that the wrong address has been used after shipping has occurred, an invoice will be sent to you with the price of the new label. If your order has not shipped, send us a DM or email email@example.com.